On departure day

On the day of departure please make your way directly to the check-in-counter of your airline as usual or alternatively use one of the help points installed within the terminals.


The help points are dedicated spots within all terminal areas for passengers needing assistance. For assistance, please push the button to contact our service staff.


You can recognize the help points through a grey and yellow coloured sign.


To the check-in-counter please follow the general airport signs to the corresponding check-in hall.

  • In Terminal 1 you find the nearest help point in Departure Hall B (next to entrance 6 on level 2)
  • In Terminal 2 the next help point is located between departures areas D and E (please use entrance 5 or 6)

For a complete list of all help points please click here.

Assistance at the Airport.pdf
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