Services at the airport

Help points

The help points are dedicated spots within all terminal areas for passengers needing assistance. For assistance, please push the button to contact the assistance service provider.


You can recognize the help points by the sign on the right.


Terminal 1

  1. Level 0, between railway station for regional trains and the multi-story car park near the German Rail (DB Bahn) information desk
  2. Level 1, arrival hall B, near the information counter 14 and hotel counter
  3. Level 2, departure hall B (East), next to entrance 6 inside the terminal
  4. Level 3, Crossover between long distance train station and Frankfurt Airport Conference Center (FAC 1)

Terminal 2

  1. Level 2, between arrival and departure halls D/E, entrance 5 or 6